Here at All Talk Communications we take all complaints seriously. We have developed an in house resolution service which aims to treat all customer complaints equally & fairly.

Our policy is summarized below. Please find a copy of our full complaints policy wording & procedures along with a complaints form.

Our complaints policy is inline with industry standards or complaint handling. To further show our clients how serious we see this matter, we are looking into joining the TDR (Telecommunications Dispute Resolution Service) which is a separate body handling complaints about a clients carrier.

Procedure for Complaints

	Complaint lodged by Client.
	Within 7 days of receiving your complaint, you will hear from us acknowledging it.
	7 working days, we aim to have fixed all issues, and provided the client with a full resolution.

Please send all complaints to

Compliance & Complaints Team
All Talk Communications Ltd
PO Box 8823
Symonds Street
Auckland

NB: include your account number, along with your contact information.